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Shipping & Delivery Policy

Last Updated: April 12, 2026

1. Delivery Coverage

FoodHub currently provides delivery services across the metropolitan area of Dhaka. We are constantly expanding our range to bring your favorite meals to more locations. Please check the delivery availability by entering your address on the checkout page.

2. Delivery Time

We aim to deliver your meals as fresh and as fast as possible.

  • Standard Delivery: 30–45 minutes depending on traffic and restaurant preparation time.
  • Peak Hours: During peak times (lunch and dinner), delivery might take 45–60 minutes.

3. Delivery Charges

Delivery fees are calculated based on the distance between the restaurant and your delivery location. The final delivery fee will be displayed clearly in your order summary before you make the payment.

4. Tracking Your Order

Once your order is confirmed, you can track the status in real-time through the "Track Order" section in your user dashboard. You will receive notifications when the rider picks up your meal and when they are near your location.

5. Delivery Issues

If you encounter any issues with your delivery, such as significant delays or damaged packaging, please contact our support team immediately via the Contact section or call us at +880 1234 567890.